Account & Data Deletion Request

Application: Tenly Package ID: com.zephvion.tenly Compliance: Google Play Data Safety & DPDP Act 2023
Your Right to Erasure: In accordance with Google Play's Account Deletion Policy (effective December 2023) and India's DPDP Act 2023, you have the right to request the permanent deletion of your Tenly account and associated personal data both from within the app and via this public portal.

1. What Data is Permanently Deleted?

Upon processing an account deletion request, the following records are permanently expunged from our active production database:

  • Authentication Identity: Firebase Auth credentials, login email, phone number, and password hashes.
  • Personal Profile: Full name, emergency contacts, blood group, profile photos, and campus badge records.
  • Document Verification: Uploaded government ID photos, KYC images, and digital signatures.
  • Device Tokens: Push notification tokens, biometric sync mappings, and local session caches.

2. What Data is Retained for Legal Compliance?

Under Indian tax and tenancy laws (including the Income Tax Act and GST regulations), historical payment receipts, rent transaction invoices, and accounting ledger records must be retained for up to 7 years. These records are decoupled from your active identity, anonymized, and stored in an isolated archive accessible solely for statutory audits.

3. Option A: In-App Account Deletion

If you have access to your mobile or web app account, you can initiate immediate deletion:

  1. Open the Tenly app.
  2. Go to Profile > Settings > Privacy & Data Rights (DSR).
  3. Tap Request Account Erasure and confirm with your password.

4. Option B: Submit a Public Deletion Ticket

If you no longer have the app installed or cannot access your account, complete the official deletion form below:

5. Option C: Manual Email Request

You may also email your request directly to our Privacy Officer at:

Email: privacy@zephvion.com
Subject: Tenly Account & Data Deletion Request
Please send from your registered email address with your registered mobile number for identity verification.