Terms of Service

1. Agreement to Terms

By accessing or using the Tenly platform across mobile, desktop, or web, you agree to be bound by these Terms of Service. If you are entering into these terms on behalf of a PG, hostel, or property management organization, you warrant that you possess full administrative authority to bind that entity.

2. Description of Services

Tenly provides operational enterprise software for shared accommodation management, encompassing bed allocation, tenant KYC onboarding, digital rent ledgers, integrated payment links, maintenance ticket management, and communication rollouts.

3. User Roles & Responsibilities

• Property Owners & Landlords: Responsible for maintaining accurate property details, rental pricing, room bed counts, and fulfilling maintenance obligations. Owners must ensure all tenancy verification complies with local police/municipal requirements.
• Residents & Tenants: Responsible for prompt settlement of agreed institutional rent, adherence to declared hostel house rules, truthful identification documents, and respectful care of property assets.
• Administrators & Staff: Responsible for managing roll calls, check-in authorizations, and maintenance ticket resolutions.

4. Rent Payments, Invoicing & Fees

Tenly facilitates institutional rent processing through RBI-authorized payment aggregator Cashfree Payments.

• Tenly is a software infrastructure provider and does not hold resident rental funds in escrow. All settled amounts transfer directly to the Property Owner's verified bank account.
• Upon successful transaction completion, Tenly generates a cryptographic, tax-compliant PDF receipt accessible in the resident's portal.
• Disputes regarding security deposit deductions or rent adjustments must be resolved directly between the resident and the property owner, supported by Tenly's auditable digital logs.

5. House Rules, Discipline & Eviction

Property owners may establish specific house rules (e.g. curfew hours, visitor restrictions, smoking prohibitions) within the platform. Violation of safety-critical house rules or non-payment of rent may result in property owners issuing digital notices of tenancy termination in accordance with applicable tenancy laws.

6. Intellectual Property

The Tenly name, "Electric Cozy" design identity, trademarks, logos, source code, and user interface designs are the exclusive property of Zephvion. Users may not copy, reverse engineer, or scrape data from the platform without explicit written authorization.

7. Service Availability & Disclaimer

While Zephvion strives for 99.9% platform availability, Tenly is provided on an "as is" and "as available" basis. We are not liable for transient network disruptions, third-party payment gateway downtime, or hardware biometric device connection failures outside our direct control.

8. Termination & Account Closure

Residents may request closure of their account at any time following move-out completion. Zephvion reserves the right to suspend or terminate accounts engaging in fraudulent activities, identity misrepresentation, or deliberate abuse of platform resources.

9. Contact for Legal Notices

For legal notices, contract inquiries, or partnership terms, contact: