Privacy Policy

1. Introduction

This Privacy Policy governs the collection, storage, processing, and erasure of personal data by Tenly (the "Application" or "Platform"), available via web and mobile applications for Android, published by Zephvion ("Company", "we", "us", or "our").

By downloading, accessing, or registering on Tenly, you agree to the collection and handling of your information in accordance with this Policy. If you do not agree, please do not use the Platform.

2. Data We Collect and Purposes

We collect only the information strictly necessary to provide shared housing management, tenant onboarding, rent invoicing, and safety roll calls.

3. Payment Processing & Financial Security

All fee collections and security deposit transactions made through Tenly are processed via Cashfree Payments, an authorized Payment Aggregator under the Reserve Bank of India (RBI) and certified under PCI-DSS Level 1.

Tenly does not store, view, or process debit/credit card numbers, CVVs, net-banking credentials, or UPI PINs. All financial interactions occur through encrypted tokenized sessions using TLS 1.3 encryption.

4. 100% Ad-Free Guarantee

Tenly contains zero third-party advertisements and contains no advertising tracking SDKs (including Google Mobile Ads, Meta Audience Network, or Unity Ads). Our Android build does not request the com.google.android.gms.permission.AD_ID permission.

5. Third-Party Sub-Processors

We work with trusted infrastructure providers to deliver reliable cloud services:

• Google Cloud & Firebase (Firestore, Firebase Auth, Cloud Storage): Encrypted cloud database and identity management.
• Cashfree Payments: RBI-authorized payment aggregation and settlements.
• Cloudflare Inc.: Global CDN, TLS 1.3 termination, and DDoS mitigation.

6. Data Retention Policy

We retain your active profile and residency records for the duration of your stay at the affiliated property. Following move-out completion and security deposit settlement:

• Non-financial profile data and digital ID credentials are archived and can be erased upon request.
• Statutory financial invoices and tax ledgers are retained for 7 years as required by Indian accounting and taxation statutes.

7. Data Subject Rights (DSR) under DPDP Act 2023

Every resident, property owner, and administrator is entitled to the following rights:

• Right to Access: Inspect all personal data stored in your account at any time in Profile Settings.
• Right to Rectification: Request correction of inaccurate names, phone numbers, or emergency records.
• Right to Erasure (Right to Be Forgotten): Request the permanent deletion of your account and personal records.

8. How to Request Account & Data Deletion

You can request complete deletion through either of the following channels:

1. In-App Workflow: Navigate to Tenant Profile > Privacy & Data Rights > Request Account Erasure.
2. Public Web Portal: Submit an instantaneous deletion ticket via our public Account & Data Deletion Portal.
3. Direct Email: Write to our Privacy Desk at privacy@zephvion.com with your registered email address. Requests are processed within 24–48 hours.

9. Children's Privacy

Tenly is intended for adults aged 18 and older (students in tertiary education, working professionals, and property managers). We do not knowingly collect personal data from minors under the age of 18 without verifiable parental/guardian consent.

10. Grievance Redressal Officer

For any queries, privacy concerns, or DSR escalations, contact our designated Grievance Officer: